We are currently experiencing phoneline issues where some customers are unable to connect. We apologise for those experiencing issues and suggest using My Account where you can register new claims and check progress of existing claims. For customers stuck at the roadside needing emergency assistance please call 0344 243 8784.

Motor Insurance

Car Insurance Upgrades

Other Products

Claims

Help & Support

My Account

Breakdown call-out

Report a claim

Starting your claim online is easy and convenient

Log your claim 24/7 in MyAccount

Access MyAccount through your browser or via our app.

Glass only claims

Arrange a repair or replacement.

All other claims

Use our online form to make a claim.

I've had a breakdown and need roadside assistance

I have Breakdown Cover and need roadside assistance

You can arrange roadside assistance through the Elephant app.

Download the app now

If you can't access the app right now, please call us on:

0330 102 0807

Europe 0044 (0)2920 943 114

I don't have Breakdown Cover but need roadside assistance

You can buy this add on for your current cover, but you won't be able to receive roadside assistance for 48 hours.

If you'd like to add Breakdown Cover to your policy, please call us on:

0333 220 2006

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - Sun - 10am - 4pm
Bank Holidays subject to change

Existing Claim

We have three options to help with your existing claim

Manage your claim in MyAccount

Did you know that you can view and update existing claim information in MyAccount?

Download the app now

Message us about your claim

For more information about your claim you can send a message to one of our claims experts. You can also leave us a message 24/7 once you're logged into MyAccount.

Messaging opening hours:

Mon to Fri: 08:00 - 16:45 Sat to Sun: Closed

Bank Holidays, Christmas and New Year's opening hours

Give us a call

0333 220 2039

From abroad +44333 220 2039

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours: Mon - Fri 8am - 6pm Sat - Sun - 10am - 4pm

Bank Holidays, Christmas and New Year's opening hours

Call fees

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Call fees

Calls will cost 5 pence per minute, plus your phone company's access charge

Opening Hours

This is a 24-hour helpline.

Opening Hours

This is a 24-hour helpline. Please call if your vehicle needs to be recovered in the event of an accident.

Give us a call

0333 220 2027

Opening Hours

This is a 24-hour helpline.

Opening Hours

Mon - Fri 8am - 8pm Sat 9am - 4pm Sun 10am - 4pm Best time to call: Midday to 4pm Bank Holidays, Christmas and New Year's opening hours

Opening Hours

Mon - Fri 8am - 6pm Sat 9am - 4pm Sun 10am - 4pm Best time to call: Midday to 4pm Bank Holidays, Christmas and New Year's opening hours

© 2024 Elephant. Tŷ Admiral, David Street, Cardiff, CF10 2EH, United Kingdom

Elephant is a trading name of EUI Limited. (Reg No: 02686904). EUI Limited is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request.

Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958).