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Claims Centre

The Personal offers 24/7 claims service by phone or online.

File a claim

Car or recreational vehicle

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Pet

Damage to your car or recreational vehicle?

File your claim online and get an appointment with the body shop in just 20 minutes!

See the video How to file a car insurance claim online.

or Call us at

Learn more about the steps in your claim:

Auto glass breakage

Your windshield was chipped or cracked.

What to do Am I covered? Find an auto glass repair shop Close

Accident with collision

Your vehicle was damaged when it hit another vehicle, an object or the ground.

What to do Am I covered? File a claim Close

Accident involving injuries

You or members of your family were injured in a motor vehicle accident.

What to do Am I covered? File a claim Close

Fire, theft or vandalism

Your vehicle was damaged by fire, was stolen or vandalized.

What to do Am I covered? File a claim Close

Natural disaster

Your vehicle was damaged by a weather event (e.g., windstorm, hail, rising waters).

What to do Am I covered? File a claim Close

Other incident

Your vehicle was damaged by another incident, such as a falling tree.

What to do Am I covered? File a claim Close

Incident involving your liability

You accidentally injured someone or damaged their property. For instance: You drove into your neighbour’s fence or you struck a pedestrian.

What to do Am I covered? Close

Damage to your home?

or Call us at

Learn more about the steps in your claim:

Water damage

Your home was damaged by water (e.g., burst pipe, leaking water heater, sewer back-up, water seepage, flood).

What to do Am I covered? Start a claim Close

Theft

Property was stolen from your home or while temporarily elsewhere (e.g., inside your vehicle).

What to do Am I covered? Start a claim Close

Vandalism

The interior or exterior of your home was vandalized.

What to do Am I covered? Start a claim Close

Fire and smoke

Your home was damaged by fire.

What to do Am I covered? Start a claim Close

Natural disaster

Your home was damaged by a weather event (e.g., wind, hail, lightning, flood).

What to do Am I covered? Start a claim Close

Other incident

Your personal property was accidentally damaged.

What to do Am I covered? Start a claim Close

Incident involving your liability

You accidentally injured someone or damaged their property (e.g., a neighbour was injured in your home).

What to do Am I covered? Close

Sick or injured pet?

Your pet needs or has received veterinary care.

or Call us at

Learn more about the steps in your claim:

Sick or injured pet

Your pet needs or has received veterinary care.

What to do Questions? Claim form (PDF) Close

Accident or loss?

Count on us 24/7—by phone or online

Call at 1-888-785-5502

Pet insurance claim?

Find a recommended provider

Is immediate action required? Choose from our network of recommended providers. We take care of everything, and you get top quality service.

Car or recreational vehicle

Home

The information on this page is provided for informational purposes only. The terms and conditions of the coverages described are set out in the home insurance policy, which always prevails. Certain conditions, limitations and exclusions may apply.

How to file a car insurance claim online

[Context: A cartoon explaining the advantages of the online car insurance claim and how it works. Throughout the video, a narrator reads the audio content.]

[On-screen text: How to file a car insurance claim online]

Did you know claims can be filed online or through our app?

[On-screen action: A hand holding a smartphone pops up. The phone bears the logo of The Personal mobile app.]

It’s quick and easy.

[On-screen action: The smartphone is replaced by a hand snapping its fingers.]

You can file online or via the app if you're involved in a collision like an impact with a pole, tree or fence, or a fender bender.

[On-screen action: The background shows a blue car backing up and crashing into a pole. Background changes. The blue car is rolling along when a blue-green car crashes into its rear.]

You can submit your claim in four easy steps.

[On-screen text: 1, 2, 3 and 4.]

One: go online or log in to the app and create an account if you don't already have one.

[On-screen action: The background shows an electronic tablet with the logo of The Personal mobile app. A hand appears, with its index finger clicking on the app.]

Two: select the type of claim you’re making.

[On-screen action: The screen of the tablet changes to show a list of items. One of the items is highlighted in red.]

Three: tell us what happened, where, and who was involved.

[On-screen action: The tablet shows an icon of two cars crashing head-on. The box beside the icon is checked.]

Step four: book an appointment at one of our recommended body shops for an estimate. Or if you’re eligible, save a trip by submitting photos to get the estimate. You’ll receive a confirmation, and that’s it.

[On-screen action: The car appears in a vehicle lift and is hoisted up to the top of the lift. Background changes to feature a hand holding a smart phone. The smart phone flashes as though a picture were taken.]

And you can do it anytime, anywhere. Just another way we can get you back on the road quickly. Filing a claim is that easy.

[On-screen action: We see the blue car once again, driving off into the sunset. Birds appear flying along the horizon.]

Plus, we're always available to help guide you and answer your questions.

[On-screen action: We see a woman in a green business suit wearing a headset. She smiles and nods at the viewer.]

[On-screen text: The Personal, Home and Auto Group Insurer logo. Group rate. Preferred services. Get started.]

[On-screen legal text: The Personal refers to The Personal General Insurance Inc. in Quebec and to The Personal Insurance Company in in all other provinces and territories. Certain conditions, limitations and exclusions may apply.]

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